PROVIDING THE AFTER SALES SERVICE
Checking machines before delivery and preventative maintenance to meet global Komatsu standards.. Assembly and hand-over of machines at locations requested by users, and operator training at the job site create favorable conditions to operate the equipment. Warranty: free warranty period of 4000 working hours or 1 year for main components. The user benefits from replacement parts and free during the warranty period, as committed by Komatsu Viet Nam. Periodic inspection during the warranty period after delivery to Customers, and frequent operational checks are done by Komatsu’s engineers and technical staff to ensure the best condition of your equipment. Inspection visit schedule: 250 working hours, 1000 working hours or 2000 hours (following customer’s requirement) and at 4000 working hours. Komatsu Viet Nam pledges maximum support for our customers by technical consultations via communication systems (7/24 hours) After receiving the customer’s inquiry, within 24 hours (or 12 hours for emergency orders of the customer) Komatsu Viet Nam’s staff meet directly with the user. Free maintenance or training techniques to thank customers for depending on Komatsu’s promotion programmes. Other services following customer orders:
Checking machines before delivery and preventative maintenance to meet global Komatsu standards..
Assembly and hand-over of machines at locations requested by users, and operator training at the job site create favorable conditions to operate the equipment.
Warranty: free warranty period of 4000 working hours or 1 year for main components. The user benefits from replacement parts and free during the warranty period, as committed by Komatsu Viet Nam.
Periodic inspection during the warranty period after delivery to Customers, and frequent operational checks are done by Komatsu’s engineers and technical staff to ensure the best condition of your equipment.
Inspection visit schedule: 250 working hours, 1000 working hours or 2000 hours (following customer’s requirement) and at 4000 working hours. Komatsu Viet Nam pledges maximum support for our customers by technical consultations via communication systems (7/24 hours)
After receiving the customer’s inquiry, within 24 hours (or 12 hours for emergency orders of the customer) Komatsu Viet Nam’s staff meet directly with the user.
Free maintenance or training techniques to thank customers for depending on Komatsu’s promotion programmes.
Other services following customer orders:
Repair on site or at KVN facilities. Complete maintenance service after warranty period. Warrant extension programmes. Lubricant analysis to prevent part and component damage and failure After finish the warranty period, Komatsu Vietnam will make the warrant service for whole the equipment if has requirement.
Repair on site or at KVN facilities.
Complete maintenance service after warranty period.
Warrant extension programmes.
Lubricant analysis to prevent part and component damage and failure
Training service: